When do you list your blank DIY cases For Sale? How can I know when a new case is available?
We do not have a set time of the month or week that we list cases for sale, we just list a case when it is completed and
ready to be purchased and shipped. Generally we will have only two cases available per month.
When we are going to list a new case, we will make a post about the case on our blog, click
here to visit our blog. There is an RSS Feed you
can sign up for there, that way you will be notified when we make a new post.
Unfortunately, we are not able to offer a waiting list and we do not take preorders or deposits. The only
cases available are the ones listed for sale on our website here.
How can I purchase one of your products?
We sell all of our products via this website only.
To see our current cases available for sale please visit our For Sale page here.
INTERNATIONAL CUSTOMERS: Shipping is always separate from the products list price,
please email for a shipping quote before emailing for purchase.
You can purchase a case or accessory that is posted in the For Sale area by sending an email to
sales@norrisarcadesticks.com.
Shipping is always separate from the products list price (unless otherwise indicated).
Once you send an email to purchase a case, pleae be ready to make payment. When emailing
for purchase include the following information:
Your Real Name
Your Shipping Address
Case and/or Accessory That You Wish to Purchase (include Color/Amount if applicable)
Upon receipt of your email, we will provide a total including shipping and our Paypal
information for your payment. A case will be marked as sold and shipped once a cleared payment
is received. Unfortunately, we are not able to hold cases or accessories, a product is not considered sold
until payment has been received.
*Please do not email to purchase a case if you are not prepared to make payment. It is very unfair to others
who want the case and are ready to make payment.
If you have questions about a case that you would
like to purchase, please ask them before emailing to purchase a case. Also, we have a very strict RETURN POLICY which we advise all
customers to read before making a purchase, the policy can be found here.
What forms of payment do you accept? Will you accept a money order or check?
We accept payments through Paypal or credit cards via Paypal only.
Sorry, we do not accept cash, checks or money orders.
Please note that we will not ship an order until a cleared payment is received.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in or are directing us to ship your items to anywhere
in California, the same state as our business.
We have a very strict Return Policy and advise that you review the policy before purchasing any of our
products. Our Return Policy can be found here.
Do you ship internationally?
Yes, we ship internationally. As the rates vary from $25.00 to $60.00 depending on the country,
you will need to email us for a quote before making an offer on any of our cases.
Due to the high costs of international shipping, we are not able to warranty against acrylic cracked or
broken during shipping, to learn more please see our Return Policy here.
International shipping costs do not include any of your countries customs fees, tariffs or any other fees
on the receiving end of a shipment, the customer is responsible for any of these fees. International customers
are also responsible for ensuring they are allowed to import to their country the domestic and exotic hardwoods used in our cases
before purchasing from us.
Can I pick up the case from you?
We are a web based only store and are unable to offer a will-call pickup option under any circumstances.
What are my shipping options?
We ship all of our products via the United States Postal Service.
Arcade cases shipped to areas within the United States are shipped via USPS Insured Priority Mail with a Delivery Confirmation.
All products including arcade cases shipped internationally are shipped via USPS Priority Mail or Express Mail International depending on the customer's
choice of shipping method. As shipping rates vary depending on the country, customers are asked to email for
a shipping quote before making an offer on any of our cases. International customers
are also responsible for ensuring they are allowed to import to their country the domestic and exotic hardwoods used in our cases
before purchasing from us.
International shipping costs do not include any of your countries customs fees, tariffs or any other fees
on the receiving end of a shipment, the customer is responsible for any of these fees. International customers
are also responsible for ensuring they are allowed to import to their country the domestic and exotic hardwoods used in our cases
before purchasing from us.
How can I track my package?
All cases shipped to areas within the United States are shipped with a Delivery Confirmation and we provide our customers with a
Delivery Confirmation number which they can use to track their package on the USPS website. The Delivery
Confirmation Number will be emailed to the customer when the order ships.
Cases shipped internationally may or may not have an option for tracking depending on the shipping method
selected by the customer. If the customer chooses a method that provides tracking, the tracking number will be
emailed to them when the order ships.
When will my order ship?
Orders ship within two to three business days after receipt of a cleared payment.
Please note, we do not ship on Sunday.
My order never arrived, what should I do?
If you selected a shipping method that included a Delivery Confirmation Number,
provide the number to USPS and check to confirm your package(s) were delivered. If your
package(s) show a status of delivered, please contact our customer service and we will attempt to assist you
in locating your package.
For a jpeg art template and directions on how to prepare and install your art check out our Printing, Preparing and
Installing Art page here. Upon the purchase of a case, a Photoshop file with our button layout will be emailed to
the customer.
We always suggest
customers wait to have their art printed until they have purchased and received their case as each case is slightly
different given their handmade-nature. Also, we advise customers to print a black and white test copy first to
ensure the art lines up with the acrylic top panel as desired before printing the art in color or having it printed
professionally. This step is especially important when using clear arcade buttons.
What button layout do your arcade cases have? Do you have an eight button layout?
We offer only the authentic Blast City joystick and six buttons layout. Also, the back of each case
features three 24mm holes, for start, select and home buttons. Currently, we do not offer or have plans to
offer a different six button layout or an eight button layout.
Which PCB (Printed Circuit Board) will fit in your cases?
Since there are a variety of PCB options to choose from we do not guarantee a specific pcb will fit in our case but,
we do provide the dimensions for all of the cases, this way you can measure your pcb and see if it will fit. On the description page
for each case you will see an interior photo with the cases PCB area dimension, basically how much room you have
for a PCB, transition strips and wires. Also, in the case description we note the PCB Area dimensions including
the available height, meaning how much height is available between the bottom plexi and the case to fit a PCB.
What parts are compatible with your cases? Will HAPP parts work with them?
Our cases are designed to fit Japanese arcade parts only. They are compatible with Sanwa and Seimitsu parts,
for a complete list of compatible parts click here. Our cases do not work with any HAPP buttons or joysticks, we do not make cases
that fit HAPP parts.
Do you take Custom Orders or sell Complete Arcade Sticks?
Sorry, we are not able to take custom orders and we do not sell complete arcade sticks, we only sell blank DIY arcade cases
for customers to complete themselves. We wish we could make
a custom for everyone but unfortunately we cannot. Please do not email us asking for a custom order.
Can I preorder, give a deposit or get on a waiting list for a case?
Unfortunately, we are not able to offer a waiting list and we do not take preorders or deposits. The only
cases available are the ones listed for sale on our website here.
Do your cases have a headset or USB port? Can you modify a case to add extra holes or notches?
Our cases do not have an area for a USB or headset port and we cannot modify the cases for these uses, we
do not have plans to add these features to our designs.
Unfortunately, we are not able to make changes or modifications to our cases, they are sold "as-is" with only
the features listed. Please do not email us asking for additions or modifications to a case or for directions on
structurally modifying a case, this is not something we endorse.
If you want a case with a USB or headset port, we suggest
you check out some of the builders in the trading outlet at www.shoryuken.com, many of them offer cases with USB
and headset ports and take custom orders if you are interested in other features not offered on our cases. As with any online
purchase, we suggest you seriously check the feedback of a builder and samples of their previous work before
commissioning and paying for a custom case or stick.
Can you tell me how to complete my case? Can you recommend any websites that can help me with completing my case?
Given the enormous amounts of ways to complete your case, we do not provide individual "case support" but we
have put together an Assembly Tips page to help with installing your joystick and PCB among other things. You can visit
our Assembly Tips page here.
Also, to see a list of websites we have found helpful click here.
Do you sell plans so I can build my own case? Do you have directions on how you achieve your case finishes?
Unfortunately, we are not able to share plans for building our cases or give direction on how to finish a case
like ours. If you are interested in building your own case, check out our Helpful Links page here for websites useful
to individuals looking to build their own case.
Do you have a mailing list?
Unfortunately, we are not able to offer a mailing list but you can check out our blog here
for current info
about our website stock and upcoming projects.
