Damaged Products and Broken or Cracked Acrylic Policy (Updated November 11, 2009)
Any damage or broken acrylic must be reported within 24 hours of receipt of a case.
This report must be made via email and include photos along with a detailed description.
Our cases are packaged with the utmost care and any cracked or broken acrylic will
have occurred during shipping. In order to file an insurance claim the customer must keep
the original shipping and packaging material received with the product(s) until a claim is resloved and may
have to provide the package and material to their local post office.
For US Customers:
Each case shipped within the United States is shipped with insurance, this
insurance will cover the costs of a replacement acrylic and shipping charges but, we will not be able
to create a replacement until the funds have been received from a processed and paid USPS insurance claim.
In order to ensure a replacement acrylic will fit properly, the customer must provide us with their case
and original cracked acrylic along with any of the broken pieces. The insurance will cover the costs of
the replacement acrylic and shipping of the case both ways.
For International Customers:
Unfortunately, we CANNOT WARRANTY THE ACRYLIC or offer an acrylic replacement
option for international customers. Due to the high costs of international shipping, the insurance would
not cover the shipping both ways and the replacement acrylic. We appreciate your understanding and advise
each of our international customers to thoughtfully consider this before purchasing one of our cases.
